Introduction

This Creative Leadership in Crisis Best Practices training course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organizations before, during, and after a crisis or emergency. All leaders are sooner or later confronted with the need to lead and manage their team or organization during a crisis or emergency. The leadership skills and competencies that are required in these demanding circumstances are much more challenging of the leader than normal everyday leadership.

This intensive training course will teach you that strategic crisis management is the identification, selection and implementation of yours, and the organization’s goals and objectives, and how utilizing your authentic Leadership qualities you will be able to deliver great outcomes so successfully dealing with any Crisis.

This training course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organizations before, during, and after a crisis or emergency.

It is important to understand that situational awareness in crisis situations — being aware of one’s surroundings and identifying potential threats and dangerous situations — is more of a mindset than a hard skill. Because of this, situational awareness is something that should be practiced by not only highly-trained government agents or specialized security teams, but by all professionals involved with crisis management.

Every sensible organization recognizes the risks they face, and that disaster could potentially strike at any time. The learning contained within this Corporate Communication training seminar might make the difference between demonstrating strength and resilience to your stakeholders or humiliating public failure.

Goals

Participants will learn:

• How to be successful in the Four critical areas of Emergency Response.
• Utilizing the Five Levels of Leadership to get the maximum from your Teams.
• Fourteen characteristics you need to learn to be an effective Crisis Leader.
• How to avoid mismanagement and so make a bad situation worse.
• Rapidly establishing options, making judgements, redefining standards.
• Analysis of the human factor, psychological readiness, discipline & leadership.
• Exercising leadership under emergency and crisis situations.
• Assessing, prioritizing risks and threats before, during, and after a crisis.
• Making decisions quickly and efficiently and knowing when and how to involve others and to delegate effectively.
• Communicating and collaborating with legal and government authorities, media, and other agencies and organizations.
• Conducting emergency and crisis management operations.

TRAINING OBJECTIVES

• Acquire an in-depth knowledge of Strategic Crisis Management.
• Develop strategies so you and your team respond efficiently and effectively.
• Analyze Five deadly leadership behaviors and Six winning strategies in a crisis.
• Understand individual and collective psychology and organizational dynamics in crises and emergencies.
• Be able to establish a business continuity plan to help prepare your workplace.
• Analyze and make rational decisions in before, during and after crises and emergencies.
• Lead teams and organizations in crises and emergencies.
• Solve problems and manage crises and emergencies.
• Understand and apply ethical factors in crisis and emergency leadership.
• Understand individual and collective psychology and organizational dynamics in crises and emergencies.
• Analyze and make rational decisions in before, during and after crises and emergencies.
• Lead teams and organizations in crises and emergencies.
• Solve problems and manage crises and emergencies.

Training Methodology

This dynamic Creative Leadership in Crisis Best Practices training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

This fully participative and enjoyable event will enhance your leadership capabilities through assessments, syndicate role playing, group discussions, crisis communication skills and team problem solving challenges. Seminar materials such as exercises, check-lists, formats and templates will be included and will be of use to you and your team on your return to your office.

TRAINING SUMMARY

This Creative Leadership in Crisis Best Practices training course equips you with applicable insights and practical skills for navigating critical moments – before, during and after a crisis strikes. You will go through a hands-on learning journey, grounded in disruption response theory and psychology. You will learn how to better understand and address your own cognitive biases, communicate effectively in turbulent times, restore trust with key stakeholders, draw meaningful conclusions from previous disruptive events, and prepare for potential future setbacks.

Executives at all levels of the organization are employed to manage crises and often do so on a daily basis. Their skills are really tested when they have to manage significant crises that have the potential to disrupt the organization's value creation process, income sources, operating expenses, stock price, competitive position and ongoing business.

The most effective crisis management occurs when potential crises are detected and dealt with quickly--before they can impact the organization's business. crisis management involves dealing with threats before, during, and after they have occurred.

Throughout the program, you will analyze crises of various origins and industries, and will prepare your own Crisis Response plan to help your organization cope in times of uncertainty and bounce back stronger in a post-crisis next normal.

Target Groups

Anyone who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms.

This training course is suitable to a wide range of professionals but will greatly benefit:

• Line managers, team leaders and supervisors in organizations of all sizes.
• Emergency & Crisis Management professionals in the public & private sectors.
• HSE, Fire & Security Professionals.
• Project and program management professionals.
• Professionals in health care, public safety, and government agencies.
• Operation, Asset and Facility Professionals.
• Risk, Marketing and Insurance Professionals.
• Designated Incident, Emergency and Crisis Response Professionals.
• Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response.
• Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject.

Program Content

Day 1 : Evaluate, Mitigate and Responding to Challenges

• Understanding Strategic Crisis Management.
• Consider the complete range of risks to your organization.
• CMT and ERT - Roles & Responsibilities.
• Issues management, master this before it becomes a Crisis.
• Who else inside and outside the organization should be involved.
• Five deadly Leadership behaviors & Six winning strategies.
• Understanding 'denial-curve' and 'group-think' syndromes.

Day 2 : Planning & Security – Who and What Else Should be Considered

• Security Management & Asset Protection.
• Case Studies, why some companies fail, and others survive.
• Based on the previous module, self-evaluation questionnaire.
• Developing, improving & implementing Emergency Response Plans.
• Business Continuity Management (BCM) Strategies.
• Case Study and Workshop.

 Day 3 : Leading Teams and Organizations

• Roles and responsibilities of leaders in crises and emergencies.
• Crisis/emergency management organization.
• Creating effective and efficient teams through rapid teambuilding.
• Creating effective and efficient interagency cooperation and collaboration.
• Organizational & team dynamics: morale, cohesion, mood, unity of purpose.
• Principles of operational command and leadership.

Day 4 : Crisis Communications & Incident On-Scene Management

• Incident Command Systems (ICS).
• Emergency Communication Centers, avoiding the ten most common mistakes.
• Reputation Management - Managing Social Media.
• Command and Control Issues. Operational, Tactical and Strategic.
• On Scene Crisis Management, essential elements for success.
• Developing and Implementing Emergency Plans.
• Crisis Management and Communications. Emergency Centre/s.
• Developing and implementing a Business Continuity Management (BCM) strategy.

Day 5 : The Human Factor – What Can Go Right and What Can Go Wrong?

• Alerting and Warning.
• Evacuation Strategies.
• Major Incident Simulation - Role Playing Workshop.
• Psychological & Welfare concerns in Crisis Management.
• How to improve staff morale and confidence in the process.
• Questionnaire, are your batteries in good condition.
• Corporate Case Study – when the board get it wrong.